The Managed Services program will—
OUR MANAGED SERVICES PROGRAM CAN ADDRESS YOUR CRITICAL BUSINESS NEEDS
At ADSS Global we can enhance your IT experience with proactive services in addition to our technology support offering.Predicting what may fail, and when, is a challenge in maintaining a computer network. Managing a network by only reacting to issues can lead to lost time. At ADSS Global we have a better way to serve you.
We can help keep your key business tools, such as email and internet, up and running. With our Managed Services Program, our technicians look after your network to manage issues BEFORE they affect your productivity.
Managed Services
| Server & Network Monitoring | Availability, Performance & Predictive Failure Monitoring (Per Server)* |
| CPU, Disk, Swap | Yes |
| Event Logs | Yes |
| Services (Processes) | Yes |
| Verification of Backup & Periodic Tape Drive Cleaning | Yes |
| Anti-virus Activity & Definition File Updates | Yes |
| Firewall Availability Monitoring | Yes |
| Patch Level Management | Yes |
| Anti-virus Management | Yes |
| Email Performance Monitoring | Yes |
| Microsoft Windows Event Log Monitoring | Yes |
| Windows Server Monitoring: Exchange, SQL, ISA, Terminal Services, IIS | Yes |
| Network Support | |
| Proactive Remote Maintenance | Optional |
| Proactive On-site Maintenance | Optional |
| Reactive On-site Support | Optional |
| Additional Services | |
| Network Health Assessment | Yes |
| Virtual CIO Consulting | Optional |
| Reporting | Monthly |
| Remote response | No longer than 1 hour response |
| Onsite response | No longer than 1 hour response |
ADDITIONAL SERVICES MODULES
In addition to services provided under our Managed Services Program, we can augment your solution with any or all of the following additional service modules:
Desktop Monitoring and Maintenance Services
At ADSS Global, we bring the benefits of the Managed Services Program down to the desktop level with the addition of the Desktop Monitoring and Maintenance module.
Network Printing Services
We can monitor printer, toner and paper levels with the addition of Network Print Device Module. Primetime can view the exact error messages from your network printers’ display and quickly determine the best course of action to resolve them.
Virtual CIO Assistance for your IT Infrastructure Planning Needs
With this service we assist you with policy development; budget planning to determine future IT expenditures; strategic technology planning and ongoing input on business impact of IT.
Application Sourcing, Deployment and Licensing Renewal
We can take the hassle out of the sourcing and renewal of key applications, such as antivirus protection. We take care of it, so you don’t have to.
Security Services
Regularly scheduled vulnerability assessment scans are performed to uncover security weaknesses within your network. If any are found, a comprehensive plan will be put in place to remedy these vulnerabilities.
Storage Solutions
Protect your vital organizationaldata from corruption or theft,
and ensure it can survive
through disasters or other
threats to its integrity.